When trust is broken in relationships victims often feel an "overwhelming array of emotions such as fear, hurt, anger, numbness, or disbelief. This study attempted to explore how the recent immunization controversy in the country affected the perception of the people towards health program and develop a model on how these conflict in relationship could be resolve by obtaining data from the informants own point of view. This study mainly focuses on the importance of trusting relationship in health care settings and how this trust could affect health care relationship if broken. This research also intends to formulate a trust rebuilding model based on the essences captured from the health workers experiences and community people's point of view upon the issue. This study used a qualitative exploratory research design. The study was conducted to parents around Bulacan, with children who have received vaccination program offered by the government in the past 5 years. The primary healthcare providers are nurses/midwives in the healthcare facility and an officer under the DOH deployment system in the part of the government organization due to their knowledge about the controversy and their insights regarding the perceived conflict and action towards it. In every interpersonal relationship trust is a vital element in establishing well-functioning cooperative individuals. In health care, all programs can be affected if trust was broken which may eventually result to an even more serious problem, and rebuilding trust once it was destroyed by unforeseen events is a must to assure peoples cooperation to health programs offered by the public health sector therefore necessary intervention towards rebuilding trust is a must to maintain a healthy working relationship.