The aim of our study is to create a LAN-Based Ticketing Help Desk for National Irrigation Administration (NIA)that has a user-friendly interface.To create a secured, with user levels system.To create system that can send information and request through network without the use of internet.A system that can manage all requests through the use of ticketing system who use first-come-first- serve basis on user level.To create a system that can generate ticket status and technician performance reports.To create a system that can save previous activities such as service requests and complaints.To develop a system that is able to view client’s request regarding hardware problems.To create a system that can connect the client’s and the technical services section.To develop a system that can easily provide technician’s monthly accomplishment reports and a system that is less time consumed in the operation. The result is NIA IT — Ticketing Helpdesk is the answer for the company’s needs. It will fasten their work without any problems through this system.