SATISFYING THE NERVES: POST-BUYING EXPERIENCES OF IM PULSIVE MOTHERS TOWARDS A PARADIGM ON ETHICAL MARKETING

Type
Thesis
Category
CBA  [ Browse Items ]
Subject
impulsive buyers 
Abstract
Impulse buying on its genera! context refers to the unplanned acquisition of goods after feeling an urge to buy, which causes guilt and pleasure. Market inventors purposely provide strategies to heighten enticing factors to attract impulsive buyers. Yet, they often neglect seeing the after purchase experiences of these buyers, making this pooi of unplanned purchasers one-time customers. Thus, the aim of this study is to conduct an in- depth exploration of the post-buying experiences of impulsive mothers as to more deeply comprehend their shared experiences after being engaged to the dilemma. This research attempts to illustrate the post-buying experiences of impulsive mothers through thematic clusters toward providing a paradigm that infuses a new concept so as to understand impulsive buyers’ uncontrolled tendency to purchase by comparing existing frameworks and fmdings from previous searches with the fmdings of this research. To realize these objectives, twelve referred mothers who satisfied the set criteria by researchers served as sources of data. Researchers utilized a qualitative-exploratory research using Philip Mayring’s approach to qualitative content analysis and a semi-structured conversational interview method as research instruments. Three thematic clusters in the acronym NERVES emerged after the analysis of the data gathered: Neglected finances talked about the serious fmancial problems faced by the informants; Enticing Regrets on Values unmet referred to the emotional setbacks of the informants after being unsatisfied with the purchase they made; and Equity through Smarter search stood a the response and application of learning of the informants from their experiences. All informants became regretful after their engagement to impulse buying. It was also emphasized that all informants value quality yet the dissatisfaction and the false hope they had upon their purchase caused them to be more regretful and pushed to no longer avail the product. So as an eminent finding of this search, a paradigm on Ethical Marketing is introduced to give a better after-purchase experience to impulsive buyers. As a result, Ethical Marketing can be utilized as a significant tool to convert impulsive buyers to becoming loyal customers. Hence, the researchers concluded that impulsive buyers are actually consumers searching for product quality and equity, yet their unmet values caused them to disconnect to the product. Also, it was found that unplanned buyers after being engaged to bad experiences became smarter future purchasers. Furthermore, small, medium and large scale businesses must be aware that the tendency to attract unplanned buyers is through quality and strategies infused with ethical marketing and not just on nailing ones’ senses. It is identified there on, that Ethical Marketing as a neglected concept must be applied, because integrity in doing business causes more beyond profit. Having neglected the challenge called by this research might cause a huge loss for firms, given that the concept of impulsive buying is more on “gaining once, while losing forever" 
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